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Submitting a Complaint to ICANN Contractual Compliance
To submit a complaint, select the form next to the issue which best describes your concern in the chart below. Before submitting your complaint, please read the information on this page in its entirety.
ICANN has executed certain agreements with registrars and registry operators. ICANN’s Contractual Compliance authority is limited to the obligations set forth in these agreements. These agreements are the Registrar Accreditation Agreement, the Registry Agreements and the Consensus Policies. If your issue is outside of this contractual scope or if it involves a party over whom ICANN has no compliance enforcement powers, ICANN will provide you with alternative avenues you may want to pursue.
ICANN has no contractual authority to address complaints involving country code top-level domains (ccTLDs), such as .us, .eu, .ac, or domain names registered under a ccTLD (e.g. example.us, example.eu, example.ac). ICANN does not accredit registrars or set policy for ccTLDs and has no contractual authority to take compliance action against ccTLD operators. For inquiries and issues involving ccTLDs, you may wish to contact the relevant ccTLD manager using the contact details at https://www.iana.org/domains/root/db. This page will also help you determine which top-level domains (TLDs) are country codes (outside of ICANN’s scope) and which ones are generic (within ICANN’s scope).
ICANN does not have contractual authority or the technical ability to return a lost domain name to you. Additional information on lost domain names can be found at https://www.icann.org/resources/pages/lost-domain-names.
For information about the process and approach used by ICANN Contractual Compliance to address complaints, please visit https://www.icann.org/resources/pages/approach-processes-2012-02-25-en.
|Issue||Additional information & Submit Complaint|
|A domain name that is being used to conduct an illegal or abusive activity
A TLD that is not displaying its contact details for handling inquiries related to malicious conduct in the TLD
|Abuse (involving a domain name)|
|The transfer of a domain name to a different registrar and/or registrant||Transfer|
|The renewal and/or redemption of a domain name||Renewal/Redemption|
|The Registration Data associated with a domain name||Registration Data is inaccurate or missing|
|The suspension or deletion of a domain name for which I am or was the holder||Domain name remains suspended or deleted even after responding to Registration Data verification inquiries|
|The service through which a registrar or registry operator is displaying Registration Data||The WHOIS/RDAP service is not operative|
|Dispute Resolution Policies & Procedures||Uniform Domain-Name Dispute-Resolution Policy (UDRP)|
|A Privacy/Proxy registration or service||Privacy/Proxy|
|Access to the zone file of a TLD||Zone File Access|
|A name that has been or must have been reserved by the registry operator||Reserved Names|
|A registry operator not abiding by the code of conduct of its Registry Agreement||Code of Conduct|
|A contractual compliance issue not identified above||Generic Registrar Complaint|